Support — Drok

Documentation

You are reading it. Every feature of the Drok platform is documented on this site. Use the search function (Ctrl+K / Cmd+K) to find specific topics.

Community

Discussions

The Drok community forum is available at community.drok.us. Ask questions, share configurations, and discuss workflows with other Drok users.

Issue Tracker

Report bugs and request features on the public issue tracker:

drok issue create drok/platform --title "Bug report" --label bug

Or through the web interface at drok.us/drok/platform/issues.

Direct Support

Email

Contact the support team at support@drok.us. Response times vary by plan:

Plan	Response Time
Free	Best effort (48 hours)
Pro	24 hours
Organization	8 hours
Enterprise	1 hour

Priority Support (Enterprise)

Enterprise customers receive:

Dedicated support engineer — A named engineer familiar with your organization's setup
1-hour response SLA — For all severity levels
Slack Connect channel — Direct access to the Drok engineering team
Quarterly architecture reviews — Proactive optimization and planning sessions
Migration assistance — Dedicated support for GitHub-to-Drok migration

Status

Platform status is published at status.drok.us. Subscribe to receive notifications for incidents and scheduled maintenance.

Status via CLI

drok status

Output:

Drok Platform Status: Operational
 
  Web Application    ✓ Operational
  API                ✓ Operational
  Git Operations     ✓ Operational
  Pipelines          ✓ Operational
  Package Registries ✓ Operational
  Search             ✓ Operational

Security Issues

Report security vulnerabilities to security@drok.us. Do not report security issues on the public issue tracker. See Security Overview for our responsible disclosure policy and response SLAs.

Enterprise Inquiries

For Enterprise plan inquiries, custom deployments, and volume licensing:

Email: enterprise@drok.us
Web: drok.us/enterprise

Training

Drok offers training sessions for organizations migrating from GitHub:

Platform overview — 1-hour introduction to Drok for engineering teams
Admin training — 2-hour deep dive into organization management, SSO, and security configuration
Pipeline migration — 3-hour workshop converting GitHub Actions to Drok Pipelines
API integration — 2-hour session on REST API, GraphQL, and webhook integration

Training is available for Organization and Enterprise plans. Contact training@drok.us to schedule.